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Privacy & Data Protection

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information when using Monology.

Last Updated: 9/23/2025

1. Introduction

This Privacy Policy describes how Monology ("we","our" or "us") collects, uses, and protects your personal information when you use our AI chatbot platform and services (the "Service"). By using our Service, you agree to the collection and use of information in accordance with this policy.

Contact Information: contact@monology.io

2. Information We Collect

Information You Provide Directly

  • Account Information: Email address, full name, company name, and phone number
  • Communication Data: Messages, feedback, and support requests you send to us
  • Payment Information: Processed securely through our third-party payment processors (PayPal and Razorpay) - we do not store your payment details

Information Collected Automatically

  • Technical Data: IP address, device information, browser type, user agent, and operating system
  • Usage Data: How you interact with our Service, features used, and performance metrics
  • Analytics Data: We use Google Analytics to understand how our Service is used

End-User Data (Chatbot Interactions)

When end-users interact with chatbots created using our platform, we may collect:

  • Email addresses (if identity verification is enabled)
  • IP addresses and device information
  • Chat conversation data and form submissions

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our Service
  • Process your account registration and manage subscriptions
  • Enable chatbot functionality and workflow execution
  • Provide customer support and respond to inquiries
  • Monitor and analyze usage patterns
  • Ensure security and integrity of our platform
  • Comply with legal obligations
  • Send service-related communications

Note: We do not use your data for marketing purposes

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

  • Payment Processors: PayPal and Razorpay for processing payments
  • Analytics: Google Analytics for usage analytics (anonymized data)
  • Integrations: Third-party services you choose to integrate (Zendesk, Slack) as part of your workflow configurations

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Storage and Security

Data Location

Your data is stored in secure servers located in the United States.

Data Backups

We maintain regular data backups to ensure service continuity and data recovery capabilities.

Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Important: No internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access

Request a copy of the personal information we hold about you

Correction

Request correction of inaccurate or incomplete information

Deletion

Request deletion of your personal information (subject to legal obligations)

Data Portability

Request a copy of your data in a structured, machine-readable format

To exercise these rights, please contact us at contact@monology.io

Data Retention

We retain your personal information for as long as you maintain an active account with us. Upon account termination, we will delete your personal information within a reasonable timeframe.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at contact@monology.io

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated policy.