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Stop losing customers to slow support responses

Customer
Support Hub

Stop hemorrhaging customers due to slow support. Handle 80% of queries instantly while routing complex issues to your team with full context.

Why Support Teams Choose This Solution

Stop losing customers to poor support experiences. Get immediate improvements in response times and team efficiency.

80%

Support Query Automation

Handle routine questions instantly while your team focuses on complex, high-value interactions

Solves: Overwhelmed support teams
24/7

Always-On Customer Help

Never lose customers to after-hours issues or timezone differences again

Solves: Lost customers due to unavailability
3x

Faster Resolution Times

Instant responses for common issues, smart routing for complex problems with full context

Solves: Customer frustration from waiting

Built for Teams Drowning in Support Tickets

Companies using Customer Support Hub see immediate relief from ticket overload and customer satisfaction improvements

SaaS Companies

Complex products requiring instant support for user questions and technical issues

Pain points: High ticket volume, technical complexity, 24/7 user expectations
Typical results: 80% ticket reduction, 95% satisfaction

E-commerce Businesses

Managing order inquiries, shipping questions, and product support at scale

Pain points: Peak season overload, repetitive queries, customer churn
Typical results: 60% faster responses, 40% cost reduction

Customer Support Teams

Overwhelmed by repetitive questions while trying to handle complex customer issues

Pain points: Agent burnout, long response times, missed escalations
Typical results: 75% time savings, improved job satisfaction

Service-Based Companies

Managing client inquiries, appointment scheduling, and service-related questions

Pain points: Manual processes, after-hours inquiries, missed opportunities
Typical results: 24/7 availability, 50% operational efficiency

Intelligent Support That Never Sleeps

Customer Support Hub automatically handles common queries using your knowledge base while intelligently routing complex issues to the right human agents with full conversation context. Your customers get instant help for simple questions, while your team focuses on high-value interactions that actually need human expertise.

Platform-Built Support Features

Purpose-built using Agent, Form, Condition, and Action nodes to create intelligent customer support workflows

Smart Knowledge Base Integration

Upload FAQs, documentation, and support articles. AI provides accurate answers with source references automatically

Instant accurate responses

Intelligent Ticket Creation

Complex issues automatically become tickets with full conversation context, priority, and proper agent routing

Zero-effort escalation

Agent Handoff with Context

When human help is needed, agents get the full conversation history and customer background instantly

Seamless transitions

Support Analytics Dashboard

Track resolution rates, response times, and customer satisfaction with detailed reporting and insights

Performance optimization

Multi-Channel Deployment

Deploy across website, mobile app, email, and social media for consistent support experience everywhere

Omnichannel support

24/7 Availability

Customers get help instantly, any time of day, while your team handles complex issues during business hours

Always-on service

From Setup to Support Excellence in Minutes

Using your existing platform capabilities to build intelligent customer support automation

01

Upload Support Content

Add your FAQs, documentation, and support articles as PDFs, CSV files, or website links

02

Configure Smart Workflows

Set up Agent nodes with knowledge base access and Condition nodes for escalation routing

03

Deploy Support Assistant

Embed widget on your site or app. Customers get instant help with automatic escalation when needed

04

Monitor & Improve

Track performance metrics, optimize responses, and continuously improve support quality

Proven Customer Support Scenarios

Real-world applications that transform how customers get help and how your team operates

Automate Common Inquiries

Handle account questions, product information, and troubleshooting steps instantly with accurate responses from your knowledge base

Typical result: 80% ticket volume reduction

Provide 24/7 Support Coverage

Customers get immediate help outside business hours while complex issues are queued for your team during work hours

Typical result: 100% availability coverage

Smart Agent Routing

Complex issues automatically route to the right specialist with full conversation context and customer history

Typical result: 60% faster resolution

Scale Without Hiring

Handle increasing support volume without proportionally increasing your support team headcount

Typical result: 3x support capacity

Ready to Stop Losing
Customers to Poor Support?

Join companies already using Customer Support Hub to deliver instant help while empowering their teams to focus on high-value interactions.

11-day free trial • Support workflow templates • Expert setup support