Stop guessing what customers want. Our pre-trained AI tool accurately identifies customer intent from the first message, routes inquiries instantly, and reduces support workload by 60%.
While basic chatbots treat all messages the same, smart intent classification understands context and routes appropriately from the first interaction.
Automatically route project inquiries, job applications, and support requests to the right teams.
Instantly categorize support tickets and prioritize urgent issues without manual sorting.
Scale customer communication without hiring dedicated routing staff or losing quality.
The Intent Classification tool uses advanced machine learning models trained specifically on IT services communications to instantly identify what customers want from their first message. Built using bert and fine-tuned on real business conversations, it accurately categorizes inquiries into actionable intent types like requirement submissions, job applications, general queries, and support requests - enabling automatic routing and prioritization without manual intervention.
Understanding customer intent from the first interaction eliminates the guesswork in customer service and transforms operational efficiency.
Route customer inquiries to the right department from the first message
Reduce misrouted tickets and improve first-contact resolution rates
Customers get relevant responses without explaining their needs multiple times
Automated priority detection ensures urgent issues get immediate attention
Trained specifically for IT service companies using BERT architecture to recognize common customer inquiry patterns and business contexts with high accuracy.
New project requests and service requirements from potential clients
Career inquiries and employment applications
Information requests about services, pricing, and capabilities
Contact information requests, support needs, and feedback submission
Advanced machine learning technology built on transformer architecture that understands customer intent from natural language messages in milliseconds.
BERT model analyzes incoming customer messages in real-time to understand context, keywords, and linguistic patterns
Fine-tuned classification model categorizes messages into specific business-relevant intent types with confidence scores
Messages are automatically routed to appropriate agents, departments, or response templates based on classified intent
Classification accuracy improves over time with feedback loops and additional training data from your specific business context
Built on BERT architecture and fine-tuned on real IT service company conversations, delivering consistent accuracy rates that improve business operations from day one.
Fine-tuned on real IT service company conversations using bert for optimal context understanding
Consistently achieves 95%+ accuracy on intent classification, reducing misrouted inquiries and improving customer experience
Sub-second classification with minimal latency enables immediate routing and response generation in live conversations
While optimized for IT services out of the box, the intent classifier can be fine-tuned and retrained for your specific business terminology, industry context, and unique workflow requirements.
Start classifying customer intents accurately from day one with our pre-trained BERT model, specifically optimized for business communications.
Ready-to-use tool in workflows • Custom training available • Enterprise support included