Acceptable Use Policy

This Acceptable Use Policy ("AUP") governs the content you upload, paste, sync, or otherwise add to knowledge bases, prompts, and other content sources on Monology (the "Service"). It supplements, and is incorporated by reference into, our Terms of Service. Where this AUP and the Terms conflict on acceptable content, this AUP controls.

You must not add, and must not permit anyone to add, the following categories of sensitive or confidential information to any knowledge base or content source. This applies whether the data is your own or belongs to a third party.

Each time you add content to a knowledge base, you represent and warrant that:

• The content contains none of the prohibited data described above.
• You own the content, or have all rights, consents, and lawful bases necessary to upload it and to have it processed by the Service and its AI providers.
• The content does not infringe the intellectual-property, privacy, or other rights of any third party.
• You are solely responsible for the content you add and for how your deployed chatbots use it.

To help enforce this policy, the Service applies automated screening to content before it is added to a knowledge base:

• Content matching high-risk patterns (such as payment-card numbers or government IDs) is blocked and cannot be saved until removed.
• Content matching lower-confidence patterns is flagged for your review. You may choose to proceed, and we record that acknowledgment.

You agree to indemnify and hold harmless Monology and its officers, directors, employees, and agents from and against any third-party claims, damages, losses, and reasonable expenses (including reasonable legal fees) that arise directly from your breach of this policy — for example, adding prohibited data, or content you did not have the right or consent to share.

We reserve the right, but assume no obligation, to remove or disable access to any content that violates this policy, and to suspend or terminate accounts that repeatedly or seriously breach it, in accordance with our Terms of Service. Where appropriate, we may notify you and give you an opportunity to remediate.

We may update this policy from time to time. Each version carries a version identifier and effective date. When we make material changes, we may ask you to acknowledge the updated policy before you continue adding content. Your continued use of the Service after an update constitutes acceptance of the current version.